Sarena Atelier · sarenaatelier.com Last updated: [September 15, 2026]
At Sarena Atelier, we care about the people who wear our pieces — and that includes caring for your personal information. This policy explains what we collect, why, and the choices you have.
Who we are
Sarena Atelier is a women-owned atelier offering natural gemstone necklaces and linen clothing. Our website is sarenaatelier.com. For any privacy questions or requests, contact us at info@sarenaatelier.com
Information we collect
Information you give us:
- Order and checkout details: your name, email address, shipping and billing address, and phone number when you place an order or pre-sale reservation.
- Account information: if you create an account, your login email and the details saved to your account.
- Messages: anything you send us through contact forms, email, or social media.
Information collected automatically:
- Site usage data: pages visited, products viewed, and how you arrived at our site, collected through cookies and similar technologies.
- Device information: browser type, device type, and IP address.
Payment information: payments are processed securely by our payment processor(s) (WooPay, GooglePay, ApplePay). We never see or store your full card number on our servers.
How we use your information
- To process and ship your orders, including pre-sale orders
- To send you order confirmations, shipping updates, and service emails
- To respond to your questions and requests
- To improve our website, products, and shopping experience
- To show you relevant content and advertising (see “Advertising and social media” below)
- To comply with legal obligations, such as tax and accounting requirements
We do not sell your personal information.
Advertising and social media
We use tools from Meta (Facebook and Instagram), including the Meta Pixel, to understand how visitors use our site, to measure the performance of our content and ads, and to show you our products on Meta platforms — for example, when you tap a tagged product on our Instagram and are brought to this site. Our product catalog is shared with Meta so items can be displayed and tagged on our social channels.
You can control ad personalization in your Facebook and Instagram settings, and you can limit cookie-based tracking as described under “Cookies” below.
Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand site traffic. Some cookies are essential for the store to function (like your shopping cart); others help us improve the site and our marketing. You can control or delete cookies through your browser settings. Blocking essential cookies may affect checkout functionality.
Emails from us
We send transactional emails (order confirmations, shipping notices) to every customer — these are part of fulfilling your order. If we offer a newsletter or marketing emails, we will only send them with your consent, and every marketing email includes an unsubscribe link.
How we share information
We share personal information only with service providers who help us run the store:
- Our website host
- Payment processors (WooPay, GooglePay, ApplePay)
- Shipping carriers, to deliver your order
- Meta, as described above
Each provider receives only what they need to perform their service. We may also disclose information if required by law.
How long we keep information
We keep order records as long as needed for customer service, warranty, tax, and accounting purposes. You can ask us to delete your account or personal information at any time (see “Your rights”).
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Opt out of targeted advertising
To exercise any of these rights, email us at info@sarenaatelier.com. We will respond as quickly as we can, and within any timeframe required by applicable law.
If you are in a region with specific privacy laws (such as the EU/EEA, UK, California, or Texas), you may have additional rights under those laws, and we honor them.
Children
Our website is not directed at children under 13, and we do not knowingly collect personal information from them.
Security
We use appropriate technical and organizational measures to protect your information, including secure (HTTPS) connections across the site. No online service can guarantee absolute security, but we take the care of your information seriously.
Changes to this policy
If we update this policy, we will post the new version here with a new “Last updated” date.
Contact us
Sarena Atelier
info@sarenaatelier.com