Customer Care
Shipping.
Everything ships handcrafted and carefully packaged from the United States.
Free
U.S. Domestic Shipping
Every order ships free within the continental United States — no minimum required.
2–4
Business Days to Process
Because each piece is handmade, we take a few days to inspect and pack every order with care.
3–7
Business Days in Transit
Standard delivery once your order leaves our atelier. Tracking is sent to you by email.
A note on international shipping.
We do not currently ship outside the United States. If you're abroad and would like to order, please reach out and we'll do our best to accommodate — email info@sarenaatelier.com.
Lost or delayed orders.
If your order has not arrived within 10 business days of shipping, please contact us and we'll investigate with the carrier right away. We stand behind every piece that leaves our atelier.
